work

I guess I really don’t have a clue on what to post, that and the fact that I really don’t have the time either, and when i do have time to actually do something I rather do something else instead. But tonight since I do have a bit of time, I’ll talk about several things.

I’ll start of letting you know that I hate my jobs schedule. I don’t hate my job, just the schedule. I hardly sleep and feel like my life is passing way to fast because of this. I’ll explain my functions of my work; it really isn’t that much, I work at a hotel named Fiesta Inn. I am the night manager, and work from 23:00 hrs. till 07:00 hrs.  Basically I am a receptionist, with the slight difference that I have extra obligations such as making sure that my other partners in front desk have done their job the correct way. You see, the thing that people at front desk do are more than just receive guest. Before I can go on and continue explaining my function as a night manager I must tell you what the receptionist does.

A receptionist is the person who greets you in from desk when you arrive. He indicates you where your room is, where to find the elevator and the schedule of the restaurant. He asks you for you paying form (credit card, debit card or cash), some rooms are already paid for from before, this is either by a travel agency or by a person that sends a letter with a copy of he’s or hers credit card and authorization to charge to the guest room.  After the pay form is received, the guest gets the room key and is escorted to his room by our bell boy. Most of you readers know this all ready, what you don’t know is what happens after the guest leaves to his room. After the guest leaves, the receptionist has to do various things on his computer and the virtual register on our hotel software. First you must indicate the other departments of the hotel such as cafeteria, housekeeping etc. of the room status, like for example if it has credit or not (basically it’s all they need to know) this you do by filling out the rubrics on the computer of the different departments. Then after that you make sure all the information of the guest credit card is the correct one, this is because most times guest guarantee the reservation with one credit card, but when they arrive they give you a different one, so you must update this information. After this if a guest has credit you open his phone line, if not you leave it closed. Then you go to the call center and give the person in call center the register of the guest so he can file it on the pit we have for what we call home guest. When a guest leaves the hotel you give him a sheet so he can see the charges on his room, after this he pays you. Then he leaves, when he leaves the hotel the receptionist put the voucher of the charge on his file and stores it in a drawer. Here is where I come in, every receptionist does this, and when I get to the hotel my main function is to make sure that the charges that they made are correct, correct amount correct credit cards. I then have to arrange them all together; I take every receptionist stack of papers, and order alphabetically.

 After this, I go to the credit and debit card terminals; I print out a balance of the charges made and compare them to the ones that are in the computer software. If they are correct I then proceed to close the terminals, I put in the terminals the amount of the charges and then make them go back to ceros for the next day’s sells.  If the charges in the terminals are not the same as the ones in the computer, I must find out why, this may take a while, usually it’s because somebody (receptionist) got confused and instead of leaving an open voucher (open credit) they made a sell. So I must cancel it. Another reason is because they may have made the sell and not have put it on the computer. After I find the reason I make the terminals and computer match and proceed as I said before. Then I must check my guest rates, this to make sure that I don’t charge them more on the room rent than I’m supposed to, you see sometimes by accident if a guest makes his stay longer than expected the rate changes by itself and the receptionist does not see it, so I check them every night (this is the most boring part cause I have 155 rooms) and if they are wrong I correct them. I must say that this is what I do as the night manager, don’t forget I’m being a receptionist in the mean while also, so this process is going on while I attend to the phone, and attend to the guest, o and did I say that we have room service 24 hours a day, so I also attend to them cause at night there is no personal in the restaurant. When I finish checking the rates I charge the rents and then check that I charged as many rents as I checked.

When I finish this im halfway done, I then print my reports of the day, and print the wake up calls also. I change the date on the computer by this time it’s usually near 02:00 hrs. Then comes the checkout express process. The guest that leave the next day sometimes ask for the bills closed before the wake up so I close them and send them a envelope to the room with the vouchers and balance sheet. This I do near the 03:00 hrs. Because from 02:00 till 03:00 hrs. I have dinner. After I finish the checkout express thing it’s about 04:00 am. I start making wake up calls and to attend the guest that leave in the 06:00 hrs. flight. That’s pretty much it, I end at 6 and go to take a shower, get dressed and go to school.

Like I said, I don’t hate what I do at my job, I just hate the schedule, and this is why I usually am falling to sleep in class every day. Thanks for reading have a great Easter week.